Shipping Policy

GENERAL INFORMATION

In order for packages to be dispatched and delivered within the timeframes advertised, the address must be valid, including all relevant information such as street numbers and apartment/building numbers. Please ensure that the suburb written is the suburb related to your postcode and is not the capital city, however it may be at times. For example, a customer shipping to postcode 2026 must enter Tamarama as the suburb and not Sydney. These incorrect address entries slow the dispatch of your order and may cause you to miss the delivery cut-off time for that day. 

We do not take any responsibility for lost, stolen, delayed, or mis-delivered packages if the address information provided is incorrect or incorrectly entered at the time of purchase. Australia Post and StarTrack are both able to ship to PO Boxes, however, our Same-Day Go People service is unable to. As such, if an invalid method is selected for the address type, your order will be automatically routed to the appropriate method.

All international customers are responsible for any customs fees that may occur when your order is processed through customs in the destination country. We have no control over these charges and are unable to predict the total amount. CardCutz cannot be held responsible for these charges nor are we able to accept a return should you refuse to pay. If you choose not to pay, the parcel may be abandoned. CardCutz is not responsible for the loss of any funds as a result of you refusing to pay customs duties and taxes.

Items cannot be marked as a gift in order to avoid or reduce customers fees as it is an illegal practice and as an established business we do not do this.

To find out more information, please contact your local customs office for further information.

PROCESSING & DISPATCH TIME

Processing times are subject to all orders and is seperate to carrier delivery timeframes. Processing time includes our warehouse staff picking, packing and shipping your order. Order processing and dispatch happens within 24 hours (excluding Saturdays, Sundays and public holidays).

For all orders containing 'pre-sale' or 'back ordered' items, your order will be shipped when all products are in stock. All estimated dates of shipping are subject to change due to unforeseen delays.

Whilst we are always striving to maintain our 24 hour dispatch, during busy periods (such as sales) dispatch may take a little longer. Additionally, system updates or force majeure events, such as extreme weather conditions, occasionally occur, which may cause delays in dispatch and delivery, including the extension of our cut-off times. However, we will always work hard to reduce the impact of these disruptions.

SHIPPING RATES & TIMEFRAMES

The estimated timeframes for processing and dispatch, transit and final delivery are included in the following article:

https://www.cardcutz.com/pages/shipping-and-returns

Please note that the times listed above are solely estimates provided by the carriers and are therefore not guaranteed. An alternative carrier to what you selected may be selected at our sole discretion to meet shipping requirements. The final shipping fee is presented at checkout. 

SHIPPING FEES

Shipping fees are non-refundable. Should you refuse any packages from CardCutz.com, you are responsible for the original shipping charges as well as any charges associated with returning the package back to our warehouse.

SHIPPING PROMOTIONS

Free shipping is available for orders over $150 AUD (excluding GST) to Australia and New Zealand. The shipping address must be to one of these two countries to be eligible free shipping. The carrier is selected at our sole discretion for all free shipping methods. 

DELIVERY CLAIMS

If your tracking shows your order is marked as delivered, but you haven't received it, please contact us within 7 days. We will assist you in working with the carrier and opening an investigation to locate the parcel. However, if the carrier concludes that the order was in fact delivered, CardCutz does not hold any responsibility for the package. We recommend looking around your premises near the front porch and behind objects where the carrier could have placed it to protect it from on lookers. Note, we cannot investigate claims of non-delivery if more than 7 days has passed since the shipment was marked as delivered.

For authority to leave services, CardCutz cannot be held accountable for lost, stolen or damaged parcels left at the delivery location. If you believe the delivery location is unsafe please opt for a signature on delivery option.

RESERVED RIGHTS FOR SHIPPING

When you place an order at CardCutz, we reserve the right to cancel your order and therefore not commence shipping. This may be due to (but not limited to) a suspicion of fraud or unavailable items. You will be notified on all occasions if this occurs. 

CardCutz reserves the right to refuse and/or cancel orders from customers who are:

  • Filing irregular or excessive return amounts
  • Returning excessive or irregular amounts involving unpackaged, used, damaged or missing items.
  • Potential fraudulent or criminal activity