My tracking hasn't updated. What do I do?
We ship orders within 24 hours Monday to Friday (excluding Public Holidays). Within this time a tracking email will be sent.
On some occasions, shipping your order may be delayed. These reasons include, but are not limited to, the following:
- Items ordered are on back order (you will be notified if this occurs)
- Items ordered are pre-sale (ship date is stated on product page)
- Holiday Period or new item release (please allow up to 48 hours for your order to be shipped in these cases)
For all orders containing 'pre-sale' or 'back ordered' items, your order will be shipped when all products are in stock. All estimated dates of shipping are subject to change due to unforeseen delays.
If you have any questions or concerns please don't hesitate to contact us (please include order number).